You’ll be responsible for the smooth running of your HiLink center. You will have to motivate your on-site staff to create an inspiring working environment, ensuring customer satisfaction You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention.
• Ensure that your HiLink center runs at high standards of Hospitality, Quality, Service and Cleanliness.
• Ensure 100% customer satisfaction at all time in checking and resolving member’s requests.
• Explain and enforce HiLink house rules and internal policies to members.
• Welcome new customers, inform them of policies, and ensure they are rightly settled
• Take responsibility for on-site visitors and conduct tours in the absence of Sales Department staff
• Coordinating with other departments including sales, marketing, accounting, HR, IT, for various projects.
• Build and maintain relationships with internal members and external partners.
• Implement process to manage churn rate and optimize retention of members
• Support clients who rent hourly services: meeting rooms, events.
• Support Move In/Move out.
• Hospitality and guest relations or retail and customer service experience
• Open-minded, caring and friendly attitude, oriented on customer satisfaction
• Good time-management, priority-setting, deadline achievement
• Proficient in Microsoft Office and basic IT tools
• Fluent in English
• Desired experience : 2 – 5 years
• Competitive salary + bonus and performance-based bonus (KPI)
• Professional and supportive working environment
• Professional training & support for future career
• Provided with the necessary equipment (e.g. Laptop, stationery, etc.)
• Health Insurance
• Employee discount at companies within the Group & affiliated companies
• Attire allowance
• Company trips and vacations with team building activities
• Company birthday dinners/lunches
• Invitation to company’s events and parties
• Modern, stylish and spacious office
• Other benefits as set out by the Vietnam’s Law on Labour
Please send your application package to email: email@example.com